Shipping policy

Who We Are
Primal Supplements Group LLC ("we," "us," or "our") operates the website primalherbs.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.
  • Delivery Area: We currently ship within the United States.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: hello@primalherbs.com
  • Phone: +1 (856) 420-6117
  • Address: 2201 Menaul Blvd NE STE A - Albuquerque, New Mexico 87107 - USA
  • Hours: Monday to Friday between 9:00 am to 6:00 pm.